Pinnacle Partners West

Pinnacle Partners West

Transforming organizations through people and processes

Oklahoma City, OK                               Knoxville, TN                               Ashville, NC                               Princeton, WV

Process Improvement Books By the Pinnacle Partners Team

The Right Measures: One Company’s Journey to Find the True Indicators of Its Success and Values

By Mark A. Nash & Sheila R. Poling

The story of two companies—one that measures in great detail, yet its overall goals and objectives are not being achieved.  While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators (KPIs).

This book illustrates how measures can impact employee behavior, bottom-line profitability, and customer satisfaction, this fast-paced business novel provides the understanding required to select the appropriate measures for your organization—measures that will motivate and guide your employees along the path to success.

Available from CRC Press and Amazon.


Mapping the Total Value Stream: A Comprehensive Guide for Production and Transactional Processes

By Mark A. Nash & Sheila R. Poling

Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique, the text provides in-depth explanations for commonly encountered situations.

Available from CRC Press and Amazon.

Using Lean for Faster Six Sigma Results: A Synchronized Approach

By Mark A. Nash, Sheila R. Poling, & Sophronia Ward

Lean? Six Sigma? or Lean Six Sigma? Which is the right approach for effective continual process improvement? While much has been written on merging Lean and Six Sigma initiatives, this is the first process improvement book to detail a logical alternative – a no-nonsense strategy for maintaining the best of both initiatives without diluting either.

This practical, easy read shows how to choose the right projects, approach, people, and tool set to achieve bottom-line results faster.  Readers will benefit from the authors’ years of experience implementing Lean with Six Sigma, through detailed case studies from both manufacturing and service companies.

Available from CRC Press and Amazon.

Contributing Author Publications

Manufacturing Engineering Handbook, Second Edition, Principal Author/Editor – Hwaiyu Geng, Mcgraw-Hill, 2016

Chapter 37: Six Sigma and Lean Manufacturing, by Sophronia Ward, Sheila R. Poling, and Mark A. Nash

Articles by the Pinnacle Team

The Bulletin of The Royal College of Pathologists (United Kingdom)

Laboratory Transformation Through Lean Enterprise, by Mark Nash, October 2006

IE Industrial Engineer

Six Sigma Speed, IE Industrial Engineer Magazine, by Mark Nash, November 2006

Quality Magazine

Using Lean in a Transactional World, by Mark Nash & Sheila Poling, September 2006

Strategic Management of Lean, by Mark Nash & Sheila Poling, April 2007

Improving Quality Through Lean Concepts, by Mark Nash & Sheila Poling, December 2007

Increasing Throughput with Lean Concepts, by Mark Nash & Sheila Poling, March 2008

Process Mapping for the 21st Century, by Mark Nash & Sheila Poling, August 2009

Supply Chain Quality Begins With You, by Mark Nash & Sheila Poling, August 2011

The Secret to Sustaining Six Sigma, by Mark Nash & Sheila Poling, September 2012

Quality Management for the Future: Old Dogs Can Learn New Tricks, by Mark Nash, October 2014

Brain Teasers, by Dr. Sophronia Ward, Monthly Column 2000-2013

The Alliance Report, Oklahoma Manufacturing Alliance

Synchronizing Lean Manufacturing and Six Sigma, by Mark Nash, Autumn 2006