Transforming organizations through people and processes
Oklahoma City, OK
Knoxville, TN
Ashville, NC
Princeton, WV
Process Improvement Books By the Pinnacle Partners Team
The Right Measures: One Company’s Journey to Find the True Indicators of Its Success and Values
By Mark A. Nash & Sheila R. Poling
The story of two companies—one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators (KPIs).
This book illustrates how measures can impact employee behavior, bottom-line profitability, and customer satisfaction, this fast-paced business novel provides the understanding required to select the appropriate measures for your organization—measures that will motivate and guide your employees along the path to success.
Mapping the Total Value Stream: A Comprehensive Guide for Production and Transactional Processes
By Mark A. Nash & Sheila R. Poling
Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique, the text provides in-depth explanations for commonly encountered situations.
Using Lean for Faster Six Sigma Results: A Synchronized Approach
By Mark A. Nash, Sheila R. Poling, & Sophronia Ward
Lean? Six Sigma? or Lean Six Sigma? Which is the right approach for effective continual process improvement? While much has been written on merging Lean and Six Sigma initiatives, this is the first process improvement book to detail a logical alternative – a no-nonsense strategy for maintaining the best of both initiatives without diluting either.
This practical, easy read shows how to choose the right projects, approach, people, and tool set to achieve bottom-line results faster. Readers will benefit from the authors’ years of experience implementing Lean with Six Sigma, through detailed case studies from both manufacturing and service companies.
Contributing Author Publications
Manufacturing Engineering Handbook, Second Edition, Principal Author/Editor – Hwaiyu Geng, Mcgraw Hill, 2016
Chapter 37: Six Sigma and Lean Manufacturing, by Sophronia Ward, Sheila R. Poling, and Mark A. Nash
Every organization has the desire to improve some level of their overall performance results to increase profitability or return on investment, to improve customer satisfaction, and/or to enhance shareholder value. This chapter of the Manufacturing Engineering Handbook from McGraw Hill explores the way Lean and Six Sigma combine to achieve these goals.
Articles by the Pinnacle Partners Team
The Bulletin of The Royal College of Pathologists (United Kingdom)
Laboratory Transformation Through Lean Enterprise, by Mark Nash, October 2006
IE Industrial Engineer
Six Sigma Speed, IE Industrial Engineer Magazine, by Mark Nash, November 2006
Quality Magazine
Using Lean in a Transactional World, by Mark Nash & Sheila Poling, September 2006
Strategic Management of Lean, by Mark Nash & Sheila Poling, April 2007
Quality Evolves in a Six Sigma World, by Paul Clipp, Sheila Poling & Dr. Sophronia Ward, June 2007
Six Sigma: The Power of Understanding Process Behavior, by Sheila Poling & Dr. Sophronia Ward, August 2007
Improving Quality Through Lean Concepts, by Mark Nash & Sheila Poling, December 2007
Increasing Throughput with Lean Concepts, by Mark Nash & Sheila Poling, March 2008
Selecting Successful Six Sigma Projects, by Paul Clipp, Sheila Poling & Dr. Sophronia Ward, October 2008
Process Mapping for the 21st Century, by Mark Nash & Sheila Poling, August 2009
2010 Plant of the Year: Quality Starts on the Floor, by Michelle Bangert, February 2010
Supply Chain Quality Begins With You, by Mark Nash & Sheila Poling, August 2011
What do you Measure in a Lean Organization?, by Mark Nash & Sheila Poling, March 2012
Lean Six Sigma Delivers for Pelco Products, Inc., by Mark Nash & Sheila Poling, May 2012
The Secret to Sustaining Six Sigma, by Mark Nash & Sheila Poling, September 2012
Take These Steps to Six Sigma Success, by Michelle Bangert, June 2014
Quality Management for the Future: Old Dogs Can Learn New Tricks, by Mark Nash, October 2014
Brain Teasers, by Dr. Sophronia Ward, Monthly Column 2000-2013
The Alliance Report, Oklahoma Manufacturing Alliance
Synchronizing Lean Manufacturing and Six Sigma, by Mark Nash, Autumn 2006